Guest Relations Officer

Posted 176 days ago ·

  • Work Location
    Chengdu( 成都),
    Chinese Required
    No
    Experience Required
    2 Years
  • Qualification
    Bachelor Degree
    Salary (Monthly CNY)
    12000 - 15000
    Contract Type
    Full Time
  • Job Functions
    Hospitality, Management

We are looking for a Guest Relations Officer for a 5-star hotel based in Chengdu’s city center. This is a full-time position starting as soon as possible.

 

About the hotel

5-star hotel, located in the heart of Chengdu's vibrant city center. The hotel is housed on the upper floors, offering breathtaking panoramic views of the Jinjiang River. Conveniently situated just a stone's throw away from the city's most iconic hotspots, such as Taikoo Li, Chunxi Road, and Lan Kwai Fong.

 

About the job

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. In this role, you should be an excellent communicator who can stay positive, reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. As well as:

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

 

Requirements

  • Bachelor degree and above
  • Proficiency in English; knowledge of mandarin is preferred
  • Experience in front desk or restaurants is preferred
  • Proficient in the use of Microsoft Office

 

Salary and benefits

  • Monthly salary of 12,000 to 15,000 RMB commensurate with experience and qualifications
  • Accommodation provided
  • Meals on working days provided
  • Medical insurance
  • Work and residence permit sponsored