Guest Relations Officer

We are looking for a Guest Relations Officer for a 5-star hotel based in Chengdu’s city center. This is a full-time position starting as soon as possible.

About the hotel

5-star hotel, located in the heart of Chengdu's vibrant city center. The hotel is housed on the upper floors, offering breathtaking panoramic views of the Jinjiang River. Conveniently situated just a stone's throw away from the city's most iconic hotspots, such as Taikoo Li, Chunxi Road, and Lan Kwai Fong.

About the job

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. In this role, you should be an excellent communicator who can stay positive, reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. As well as:

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Requirements

• Bachelor degree and above
• Proficiency in English; knowledge of mandarin is preferred
• Experience in front desk or restaurants is preferred
• Proficient in the use of Microsoft Office

Salary and benefits

• Monthly salary of 12,000 to 15,000 RMB commensurate with experience and qualifications
• Accommodation provided
• Meals on working days provided
• Medical insurance
• Work and residence permit sponsored