Guest Relations Manager/Officer

Job Description

• Familiar with the daily activity of the hotel, including arrivals & departures, hotel occupancy & room status, Events/Functions/Meetings and current Rooms and F&B promotions.
• Ensures the hotel public areas are well prepared to receive guests as in the lighting is correct, background music is on according to standard, public areas and hotel entrance are clean and facility is in order.
• Is responsible to report and follow up on any maintenance or cleaning requirements, takes care of unwanted loiterers in the Reception House.
• Familiarizes themselves with today’s VIP and Special Attention guest, arrivals and departures to ensure they are properly met upon in and out Reception House.
• Performs guest check in and checkout according to maximum quality standards for service and efficiency.
• Totally familiar operation with the hotel opera PMS System and all interfaces.
• Work arrangements are not limited to your own post.

Job Requirements

• Related experience in Front Desk Restaurants
• Strong communication skill
• Take ownership
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company 
• Proficient in the use of Microsoft Office
• Ability to communicate in basic Chinese is preferred

Salary and benefits

• Monthly salary of 10,000 to 15,000 RMB commensurate with exprience and qualifications
• Meals and accommodation provided
• Medical insurance
• Broad space for development