Customer Success Manager

Soprema (Shanghai) Building Materials Trading Co.Ltd
Posted 69 days ago ·
  • Work Location
    Shanghai( 上海),
    Chinese Required
    Yes
    Experience Required
    3 Years
  • Qualification
    Bachelor Degree
    Salary (Monthly CNY)
    Negotiable
    Contract Type
    Full Time
  • Job Functions
    Management

Role Mission:

Improve the success of our interactions with customers – leading to increasing profit.

In general: take ownership to improve the service experience based on structured analysis and in close cooperation with each department contributing to the customer experience.

More specifically: optimize internal processes to improve customer experience to drive revenue and increase profit by best-in-class service. Build structured business intelligence framework to improve control and transparency regarding results. Drive projects related to building/improving revenue streams and process streamlining. Contribute to various projects to develop new competences and future markets.


Current Responsibilities︱工作职责:

1. Customer Service department: order entry, CRM system management, sales contract management, shipping management

2. Sales compliance with company policies
3. BI (business intelligence) system maintenance and expansion of use (Tableau, FX Xiaoke)
Upcoming Development Projects

Qualifications:
What we’re looking for
 Foreign national with at least 1.5 years working experience in China
 3+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role
 A strategic problem solver with excellent project management skills
 Customer driven and able to establish robust relationship with assigned customer base
 Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
 Proficient in MS Office applications, quick learner for software solutions (CRM, BI, etc.), able to create high-impact BI reports in Tableau/XLS
 Fluency in English and Mandarin(Chinese language study certificate)