Concierge Supervisor

Job Description

• Follow the procedures on luggage related matter and deputize the Chief Concierge in his absence to ensure the smooth and orderly running of the operations.
• Assist Chief Concierge in manpower planning in accordance to the requirement.
• Report all irregulars to Chief Concierge and seek assistance from Front Office Manager, Asst. Front Office Manager or Guest Service Manager whenever needed.
• Ensure proper reception of VIP / SP guests as well as other customers at airport on both arrival and departure.
• Ensure that all Concierge associates are up to the grooming standard set by Management.
• Give recommendations in Hotel operations where opportunities for improving services and increasing revenue or reducing cost.
• Complete other duties as assigned

Job Requirements

• At least one-year supervisory level in Concierge operation
• Strong communication skill
• Take ownership
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Proficient in the use of Microsoft Office
• Ability to communicate in basic Chinese is preferred

Salary and benefits

• Monthly salary range from 10,000 to 15,000 RMB
• Meals and accommodation are provided
• Purchase insurance
• Broad space for development