Technical Support for Microsoft Office365

Wicresoft
Posted 1293 days ago ·
  • Work Location
    Shanghai( 上海),
    Chinese Required
    No
    Experience Required
    1 Year
  • Qualification
    Bachelor Degree
    Salary (Monthly CNY)
    6000 - 10000
    Contract Type
    Full Time
  • Job Functions
    Support, Information Technology, Technical
Wicresoft welcome motivated professionals to join us within the position of Technical Support Engineer for the project of Microsoft - Office 365!

We are looking for professionals (preferable with technical background) for training and further employment as a Technical Support Engineer. In our Shanghai headquarter office, alongside other international colleagues you will be taught all required technical skills for the position. There will also be classes to help you improve your English, opportunities to meet amazing colleagues, and receive all the support needed to live a happy and productive life.

Responsibilities:
• Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
• Manage relationships with multiple customers, partners and collaborate with MS people
• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
• Document incidents, report customer suggestions and technical issues to Microsoft

Requirements:
• Basic technical skills
• Fluent English 
• Good grammar and spelling in written communications
• Interest in IT 

We offer:
• Salary package (1000 – 1200 USD + bonuses)
• Accommodation in Shanghai
• Flight/train ticket to Shanghai
• Food (lunches provided)
• Life insurance
• Continuous training of hard and soft skills
• Free English courses in the office
• Comfortable working environment (spacious and well-equipped workstations, meeting- rooms, coffee bar, interactive lounge zone, sport facilities)
• Corporate events