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Work LocationChengduChinese RequiredNoExperience RequiredUnspecified
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QualificationBachelor DegreeSalary (Monthly CNY)NegotiableContract TypeFull Time
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Job FunctionsArts and Design, Community & Social Services, Information Technology, Management, Media & Communications, Product Management, Program & Product Management, Sales, Support
Key responsibilities:
What you will do:
Position Requirements
Compensation:
- Engage with customers and make them happy
- Plan both online and offline plans for customer engagement such as gifts and online
customer service responses - Execute customer service plans and responses
What you will do:
- Find creative ways to engage and optimize each customer’s experience and present
these ideas to management - Create exciting ways to regularly gather customer feedback of products and draw
meaningful conclusions from the results - Create design and distribute exciting customer surveys and questionnaires
- Forge grow and maintain customer relationships
- Gather customer data and feedback through reports polls and reviews – analyze and
present results in detailed descriptions to management - Regularly report customer experiences and feedback to management and relevant
departments - Help customers understand and relate to Mercku’s brand image by being a true brand
ambassador - Design disseminate and maintain engaging email correspondence with customers
- Create implement and manage customer rebate campaigns gifts promotions letters
and other benefits - Organize exciting events that embody the brand image to engage strengthen and widen
our customer base - Design and manage customer FAQs
- Be familiar with and utilize the customer service flow chart manual and protocols
- Give informative and consistent answers to customer’s questions across all social media
platforms in emails during phone calls and through our online and offline stores
Position Requirements
- Experience in customer service or related field
- At least a Bachelor’s Degree; a Masters’ Degree is a bonus
- Native English speaker with excellent communication skills
- Experienced in preparing and presenting reports
- Ability to work well under pressure to meet deadlines and exceed expectations
- Be a true brand ambassador and able to relate this to customers
- A positive and empathetic team player who is always willing to help
- A quick learner who can thrive in a fast-paced and collaborative environment
- Cross-culture appreciation and ability to work in an international team
- Be able to creatively solve problems to ensure the customer is always left happy
Compensation:
- Base salary: 10 000 RMB per month
- Bonuses are awarded twice per year and each time up to one month salary
- Bonuses also paid annually for company performance up to ten month’s worth of wages
depending on company financial results - Will also be eligible for Mercku’s Employee Stock Option Plan (ESOP)
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